Return & Refund Policy

Last updated: October 23, 2026

This policy explains how to request a return or refund for an order placed through pfamzb.com. Please contact us before sending any item back.

Return Period

You may request a return within 30 calendar days after delivery. This period is a proposed store default; any rights that cannot be limited under applicable law remain unaffected.

How to Request a Return

Email service@pfamzb.com with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before shipping an item back.

Return Condition

Items should be returned in their original condition with the parts, accessories, and packaging included with the order, where applicable. We may ask for photographs or other information to review the condition of an item or a reported problem.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or is different from what you ordered, contact us as soon as reasonably possible. Include your order number and clear photographs of the item and packaging when available. We will review the information and explain the available resolution.

Return Shipping

Return shipping arrangements and responsibility for return shipping costs will be confirmed when your return request is reviewed. If a return is needed because of an error attributable to the order, contact us before arranging shipment.

Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome. Approved refunds are generally issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or financial institution.

Exchanges and Order Cancellations

Contact us if you want to request an exchange or cancel an order. These requests depend on item availability and the order’s processing or shipping status. We cannot guarantee that a change or cancellation can be completed after processing has begun.